All you need to know

Returns

Photography Return & Refund PolicyThank you for choosing our photography services. We are committed to providing high-quality images and products.Please read our return and refund policy carefully, as it outlines the terms under which refunds, replacements, or adjustments may be issued.1. Digital Images Final Sale:All digital downloads, online galleries, and image files are non-refundable and non-returnable due to the nature of digital media.File Issues: In the event of a corrupted, missing, or incorrectly delivered file, a corrected file will be provided at no additional cost.2. Prints & Products Damaged or Defective Items:If prints arrive damaged, defective, or incorrect, we will arrange a replacement at no extra charge however the prints are to be returned for review and postage cost will be refunded upon proof of postage received and images being returned. Notification of damage must be made within 7 days of receipt.No Preference-Based Returns:Returns or refunds will not be issued for dissatisfaction with editing style, composition, or artistic choices, as these are subjective and part of the creative service.

3. Sessions & Bookings Deposits/Retainers:

All booking deposits are non-refundable, as they secure your session date and time.

Client Cancellations:

Cancellations by the client will result in forfeiture of the deposit. Rescheduling may be offered at the photographer’s discretion, subject to availability and notice period.

Photographer Cancellations:

If the photographer is unable to fulfill the booking due to illness, emergency, or unforeseen circumstances, all payments received (including deposits) will be refunded in full, or an alternative photographer/session date will be offered.

4. Turnaround

A preview or proofing process may be provided to ensure satisfaction before final delivery.

5. Contact For any concerns regarding your order, please contact us within the stated timeframes. We will work with you to resolve the issue in line with this policy.